As a regular IPTV user, you know how important EPG is to have in terms of channel surfing. Nevertheless, it has been observed that with the XCIPTV player, which is generally in use, the EPG is not loading or not working on Android devices. If you are one of them, do not worry, you are not alone. This guide will take you through various troubleshooting steps that you need to perform to get your XCIPTV EPG working again on your Android device.
Background: What is EPG in XCIPTV Player?
The EPG in the XCIPTV Player is a feature that provides users with a structured schedule of upcoming TV shows and programs, complete with details such as show timings, descriptions, and channel information.
Common Reasons for XCIPTV EPG Not Working on Android
Before we dive into solutions, let’s first look at some common reasons why the XCIPTV EPG may not be working properly on your Android device:
Storage Location Issues – If XCIPTV is installed on an external storage device (like a USB or external hard drive), it might not be able to properly access the necessary files for the EPG to function.
Corrupted Cache/Data – Sometimes, the app’s cache or data can become corrupted, leading to issues with the EPG.
Outdated App Version – If you’re running an outdated version of XCIPTV, it might not support the latest updates for EPG functionality.
Provider Configuration – Your IPTV provider’s EPG feed may not be configured correctly for certain devices, causing issues on some Android devices like the NVIDIA Shield.
Permissions or Connectivity Issues – If the app doesn’t have the right permissions or is unable to connect to the internet, it may fail to fetch EPG data.
How to Resolve XCIPTV EPG Issues on Android
#1 Change Storage Location
If you’re using an Android device, the storage location can significantly affect how XCIPTV behaves, including EPG functionality. If the app is installed on external storage, it may fail to properly access files necessary for loading the EPG.
Solution: Move the XCIPTV app to internal storage.
The moving method varies depending on Android devices. For example, let’s take the NVIDIA Shield. First, go to Settings > App Info, and make sure that XCIPTV player is set to use internal storage. If it’s not, follow the steps below:
- Open Settings: From the home screen, navigate to Settings.
- Go to Storage & Reset: Scroll down and select Storage & reset.
- Select Internal Storage: Ensure that you have enough free space available on the internal storage. If you have an external storage device connected, you may need to manage your apps accordingly.
- Move Data: Look for an option that says Move data now or similar.
- Enable Developer Options (if necessary):
- If you encounter restrictions, you can enable Developer Options by going to Settings > Device Preferences > About > Build, and tap on it seven times. Then go back and find Developer options.
- In Developer options, enable the option for Force to allow apps on external if you want more flexibility with app storage settings.6. Reinstall XCIPTV (if needed):
- If the app does not move as expected, consider uninstalling and reinstalling XCIPTV while ensuring that the default installation location is set to internal storage.
#2 Check Your IPTV Provider’s EPG Configuration
Sometimes, the problem lies with the IPTV provider’s EPG feed configuration. While XCIPTV itself might be working fine, if the provider hasn’t properly set up the EPG for specific devices or versions of the app, it could lead to display issues.
In that case:
Contact your IPTV provider and ask if there are any known issues with EPG for your specific device model or version of XCIPTV.
Some providers may also offer troubleshooting steps or configuration tips for optimizing EPG functionality.
#3 Ensure Proper App Permissions
If XCIPTV doesn’t have the necessary permissions, it might fail to access required resources, such as internet connectivity or storage, which could impact the EPG.
Solution:
- Go to Settings > Apps > XCIPTV > Permissions.
- Ensure that all required permissions (especially for storage and internet access) are enabled.
- Restart the app and check if the EPG loads correctly.
#4 Test XCIPTV EPG on Other Devices
If the EPG works on other devices but not on your Android device, it could indicate a device-specific issue.
Solution:
- Test XCIPTV with the EPG on another Android device (like a smartphone or tablet) to confirm the issue is isolated to your device.
- If the issue is device-specific, try updating the firmware or OS of your Android device to the latest version. If the issue remains unresolved, contact the XCIPTV team for assistance.
#5 Adjust Video Player Settings (If the EPG Is Missing Channels)
If you’re unable to access certain sections of the playlist, such as TV Guide/EPG, Movies, or Series, there could be an issue with your video player settings.
Solution:
- Open the XCIPTV app and go to Settings.
- Navigate to Player Settings where you’ll see two video player options: VLC Player and ExoPlayer.
- Reset both players:
- Tap Reset next to VLC Player and confirm.
- Do the same for ExoPlayer.
- After resetting both players, go to the Player screen.
- Switch the video player:
- If you’re using ExoPlayer, change it to VLC Player.
- If you’re using VLC Player, switch it to ExoPlayer.
- Optionally, you can also adjust settings like Ketchup (catch-up TV) and Multi-screen options to optimize streaming performance.
- Save your changes, exit the settings, and check if EPG and VOD are loading correctly.
#6 Clear Cache and Data
A corrupted cache or data can often lead to malfunctioning features in an app, including the EPG.
Solution:
- Go to Settings > Apps > XCIPTV > Storage.
- Tap on Clear Cache and Clear Data.
- Re-launch the app and see if the EPG is now functioning correctly.
#7 Update XCIPTV to the Latest Version
Sometimes, the issue can simply be due to an outdated app version. XCIPTV frequently releases updates that can fix bugs, improve stability, and enhance features like the EPG/TV Guide.
#8 Reinstall the XCIPTV App
If the above steps don’t work, it may be necessary to reinstall the app to clear out any possible configuration issues or corrupted files.
Solution:
- Uninstall XCIPTV from your Android device.
- Reinstall it either from the Google Play Store or through your IPTV provider’s link.
- Log in and check if the EPG is now appearing.
Useful Forums & Videos for Fixing XCIPTV/Alternatives EPG Not Working Issue
- Worldofiptv.com: Discussion on Xciptv EPG issues after changing the package name for Play Store upload
- Techkings: Forum for troubleshooting EPG-related problems
- Reddit: Community discussions on fixing EPG not working
- Youtube(video creator: The Eagle Tv box): Guides for resolving XCIPTV EPG not showing
FAQs About XCIPTV EPG Not Working on Android
Why do XCIPTV live TV channels work, while VOD and EPG not playing? And how to fix it?
It often comes down to Video Player configuration. To fix it: go to settings > player settings, and then switch between VLC and EXO Player. That’s it.
Does my device’s time zone affect XCIPTV EPG functionality?
Yes, an incorrect time zone setting can cause issues with time-sensitive information in the EPG. Ensure your device’s time zone is set correctly by going to Settings > Date & Time, and enable automatic date and time synchronization.
Why is my XCIPTV EPG data not updating?
It could be due to server issues or an outdated/incorrect EPG URL.
What should I check if the XCIPTV EPG is showing empty data?
Ensure your internet connection is stable and working.
How do I contact XCIPTV for support?
For phone support, call +1 347-368-1300. For email support, contact [email protected].
