Flix IPTV Refund Policy

7-Day Refund Assurance

Our refund policy offers you a 7-day window to request a refund. If more than 7 days have passed since your purchase, we are unable to process a refund or exchange.

To request a refund, simply contact our customer support team and provide a valid reason for your request.

Refund Exclusions:

Refunds will not be granted under the following circumstances:

  • The refund request is made after the 7-day period.
  • Issues caused by factors beyond our control, such as problems with your device or internet connection, are not eligible for a refund.
  • We have a strict policy against refunds without valid reasons, such as "I don't want it anymore." Since we offer a free trial for users to test the service, please ensure that our IPTV service meets your expectations before making a purchase.
  • Violations of our terms and conditions resulting in account suspension will disqualify you from receiving a refund.
  • Incorrect connection information, such as an invalid MAC address provided during the order process, will void refund eligibility. Once a subscription is activated on a specific device, it cannot be transferred to another device. If you wish to switch devices, you must purchase a new subscription. Please double-check your device information during the subscription process to avoid issues. Note: Only devices or apps using M3U playlists are eligible for device switching. Devices tied to MAC addresses cannot switch subscriptions.

80% Partial Refund Policy

We recognize that sometimes refunds are necessary, and we aim to address your concerns fairly. Our policy allows for an 80% refund of the total amount paid, accounting for the costs involved in providing our IPTV services, including service delivery fees and payment processing expenses. This ensures a balance between customer satisfaction and the operational expenses needed to maintain our service. If you have any questions about this policy, please reach out to our support team – we’re happy to assist.

Steps to Request a Refund

If you believe you qualify for a refund, follow these steps:

  • Contact our support team to initiate your refund request.
  • Use the same email address associated with your original purchase.
  • Provide your invoice number, Xtream code (if applicable), and MAC code if you are using a device with a MAC address.

Important Notes:

  • Refunds may take 15 - 20 days to appear in your account, depending on the processing times of our payment provider or your bank.
  • After requesting a refund, you will no longer be eligible to subscribe to our service in the future.

By subscribing to our service, you acknowledge and agree to our refund policy and terms. We value mutual respect with our clients and expect subscribers to adhere to our conditions.